Neil Robertson has been disrupting the financial management industry his entire career. From his first sale of an accounting computer in 1979, through the PC revolution, multi-user systems, Windows accounting software, and now SaaS plug and play, Neil has been on the leading edge of financial automation for over 35 years, both in the UK and globally.
Neil invested in Compleat as CEO in 2008 (his 7th start up) with the aim to revolutionise the purchasing and accounts payable function with disruptive software. He worked as a purchase ledger clerk in his teens back in 1976 and for most businesses in the SME, very little has changed in the way organisations manage their purchasing processes, invoice capture and approval processes. Compleat is now delivering on that vision with highly disruptive applications that have redefined the entire purchasing process for the SME.
Here are the some shownotes of the interview with Neil – a great insight into what’s working and what’s coming up…
- How the impact of Xero, Sage and QuickBooks and low-end automation has changed the accounting landscape completely.
- Why large accounting firms tend to take a naturally conservative approach towards change
- Accounting firms have access to a rapidly growing number of automated applications – the critical part is deciding which are relevant to their clients
- To understand the value of an automation to a client, accountants need to communicate with them – obvious but overlooked
- Growing firms recognise the importance of hiring millennials – they are enthusiastic towards change and understand technology
- At least 75-80% of firms are using progressive accounting practices and are technically very strong
- An accounting industry veteran shares his take on the big challenges for most accounting firms
- The need for a differentiated value proposition to attract potential new clients away from their incumbent accountant
- Do you have a compliance based proposition as opposed to a value-based proposition?
- Some backward accounting firms have senior management who are reluctant to go paperless and to change 0 Neil shares a great example!
- Relationship wisdom for accountants – every single engagement is an opportunity to learn something
- MTD (Making Tax Digital) gives accounting firms the opportunity to offer clients fully automated accounting services
- The bigger the accounting firm, the harder to drive change – smaller firms are much more dynamic in making decisions
- The big frustration for large accounting firms is that there is never enough money, resource or time to implement all the changes needed
He can also be contacted at his LinkedIn page linkedin.com/in/compleatceo
Neil is also a Liverpool FC fan – don’t hold it against him!